FREQUENTLY ASKED QUESTIONS

I placed an order recently, when will it ship? 

Our standard order processing time varies. Soft goods and hard goods ship within 3-5 days, while digital content is immediately available. Our order processing time DOES NOT include shipping time. Order shipping times are in addition to our order processing time. All shipping options and times listed and/or selected at checkout (Priority Mail 1-Day, 3-Day, 1-5 Business Days, etc.) indicate the estimated shipping time ONLY and do not include nor change our processing time. 

I placed separate orders, can I combine them to save on shipping? 

While we understand the desire to save on shipping, capturing multiple orders in the middle of processing will cause a delay in our shipping operating procedures. Please ensure that all items you wish to purchase are in your cart prior to check out. 

I placed an order recently, can I add an additional item to my order? 

In order to maintain a smooth and timely fulfillment of your order we are not able to add items to the order or consolidate multiple orders. Once an order is placed additional items cannot be added to it.
 

Where are your products made? 

Our soft and hard goods are made here in the United States for Berry Amendment Compliance. 
 

Can I order a custom item? 

We cannot accommodate any custom services at this time.
 

Can I pre-order an out of stock item? 

Unfortunately this is a request that we are not able to facilitate. We do not feel comfortable taking your hard earned money for an item we do not physically have. We recommend customers to sign up for our newsletter to get the most up to date information for restocks and new products.
 

If I register for a class and need to cancel or withdraw what is your policy? 

Without exception, 50% at the time of enrollment is non-refundable. The remaining 50% is refundable up to 30 days prior to the training. There will be NO refunds given if a registrant cancels less than 30 days before the training start date.  In the event of the class being cancelled, full refunds will be given or can rolled over to a future class of your choice.
 

Order Confirmation & Shipping Notices 

If you did not receive an order confirmation, please verify that the info listed on your customer account is accurate in addition to checking your spam folder and email filters. If no errors are found, it is likely that we did not receive your order and you should check with your bank for confirmation that no charge was made to your account. If a charge was made to your bank account for the order, please send an email to customerservice@darkhorseintl.com with all info you can provide concerning the order, charge, and account details.


Order Cancellations 

To cancel an order, please send an email to customerservice@darkhorseintl.com with all necessary information to aid in your request, i.e. order #(s), email address, billing and shipping information. We will do our best to cancel your order before the shipping team sends it out.

International Orders

Customers placing an international order are responsible for any duties, taxes, and import fees. Shipping times will be delayed.

Returns 

For all information about returns, please visit the Shipping & Returns page. Contact customerservice@darkhorseintl.com for further.