FREQUENTLY ASKED QUESTIONS
I placed an order recently, when will it ship?
Our standard order processing time varies. Soft goods and hard goods ship within 3-5 days, while digital content is immediately available. Our order processing time DOES NOT include shipping time. Order shipping times are in addition to our order processing time. All shipping options and times listed and/or selected at checkout (Priority Mail 1-Day, 3-Day, 1-5 Business Days, etc.) indicate the estimated shipping time ONLY and do not include nor change our processing time.
I placed separate orders, can I combine them to save on shipping?
While we understand the desire to save on shipping, capturing multiple orders in the middle of processing will cause a delay in our shipping operating procedures. Please ensure that all items you wish to purchase are in your cart prior to check out.
I placed an order recently, can I add an additional item to my order?
Where are your products made?
Can I order a custom item?
Can I pre-order an out of stock item?
If I register for a class and need to cancel or withdraw what is your policy?
Order Confirmation & Shipping Notices
To cancel an order, please send an email to firstname.lastname@example.org with all necessary information to aid in your request, i.e. order #(s), email address, billing and shipping information. We will do our best to cancel your order before the shipping team sends it out.
Customers placing an international order are responsible for any duties, taxes, and import fees. Shipping times will be delayed.
For all information about returns, please visit the Shipping & Returns page. Contact email@example.com for further.